The Seller will offer an exchange or refund items you are not satisfied with for a valid reason. All valid complaints will be resolved in the shortest possible time. Your written complaints should be sent by e-mail to: healthconsciousuk1@gmail.com
The Seller will respond within a maximum of 14 days.
The Buyer has the right to complaint and return items in the following cases:
– if product expired
– if product is defective or damaged
– if wrong item delivered
The Seller will refuse an exchange or refund if items are not ready for resale. All products that are returned must be unused, unopened, undamaged and in its original packaging. The items should be returned to the Seller within 14 days.
The Seller cannot accept returns on our sample products or products that have been purchased on sale!
For food, nutrition supplements, cosmetics and perfumes under the law, there is no right to unilaterally terminate the contract.
The Seller is not liable for any damages that might arise during the delivery. Upon delivery, the Buyer is obliged to check the condition of the shipment and any apparent defects and missing items should immediately complain to the deliverer and inform the Seller by email. Otherwise, the conditions of the goods shall be deemed as delivered in the agreed upon condition.
When returning the product, the customer should suitably pack the products in order to avoid transportation damage. Otherwise, the refund or replacement will not be respected. After the complaint has been approved, the Seller will make a replacement of the products or refund within 14 days of receipt of the returned product. In case of refund, the Seller will refund the product price paid only and the shipping cost is non-refundable.
